They made it less useful because they were greedy. Before M1 we used to have laptops that had 16GB RAM as a base. With M1 the made base back to 8GB. In PC world before M1 and even before apple started soldering everything you could have easily laptop extended up to 64GB RAM for a cheap price. Those ram sticks are not expensive in retail price and should be even less expensive if wholesale and not full sticks as bill of material but just memory modules.
If last year they would make each macbook air as a standard have 32GB RAM and iPhone 16GB RAM + 250GB SSD as a base they would have the most capable hardware with big user base.
Sure they loose some money of people having upgrade models but they would sell much more Macs. As a reference they sell each year only ~20M Macs comparing to 60M ipads and 240M iphones. Macs are having only like what ~10% market share worldwide? They could easily double it but they protect their profit margin like virginity.