It’s so bizarre because it’s like their product is made by one (amazingly good) company and their support/sales by another (amazing bad) company.
You have to escalate on Discord, HN, etc to get even the most simple of customer support or sales questions acknowledged.
It makes me super uncomfortable being a paying customer, relying upon such support & sales.
@eastdakota, if you’re reading this - I’d encourage you to create your own personal cloudflare (paid account) to experience this. It does seem like the first week or so of being a customer, support prioritizes your questions. Wait a month or so, then reach out to support or sales - and see how you won’t even get an acknowledgment. I only say this as a paying customer rooting for your company success.