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I wish 1 or more HD manufacturers would get together and sell a NAS that runs TrueNAS on it. Or even an existing NAS manufacturer (UGreen, etc)

All these NAS manufacturers a spending time developing their own OS, when TrueNAS is well established.

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TrueNAS isn’t nearly friendly enough for the average user. HexOS may fit that bill, although it seems rather immature. It runs on top of TrueNAS.

My doctor was able to switch from Synology to TrueNAS after I advised him to replace his failing Synology NAS with a TrueNAS box and I gave him a link to the TrueNAS documentation. He is fairly average in my opinion.

I think the fact they're a doctor puts them well above the average person's intelligence (or for your sake at least i hope so)

Like the other poster said, your anecdote says more about the doctor than the average user. TrueNAS documentation isn't the worst by any means, but it has far too many extremely low level controls accessible. It would be overwhelming to most users unless you stay very within a small window of basic functionality. If you're just using it for network storage, maybe it's fine... anything beyond that though is going to trip up many folks.

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