> Some users are told they have to contact customer support to cancel but are given no way to contact them
A company can save a lot of money by not handling edge cases.
A company can save a lot of money by not handling edge cases.
On another note, an actual edge case that happened to me is that I was in a different country when my Uber One was about to renew, but I had no way to cancel because the app kept geolocating me and displayed a UI specific to my visiting country. I got no Uber One benefits in that country anyway. So I had to send an email to stop renewal, and while I was waiting for a reply, I got charged. Support said they can’t refund me, and I ended up having to do a chargeback.
There is no support. It does not exist.
Why do they do these things?
Because they can get away with it. Nestle has gotten away with killing nearly ten million children since 1960. https://en.wikipedia.org/wiki/1977_Nestlé_boycott
Companies have no morality. Unless someone holds them accountable they're going optimize for making money.
Also nearly every dog/cat food is nestle as well. Only the livestock feed Purina makes isn't tainted by nestle.
Thank goodness for Smucker.