Totally agree

But once we opened a Discord for our product we had so many more questions and users coming in. I do not like that it is locked up on a proprietary platform organised as a chat interface, but damn is it popular and often-used. Having users communicate with us more regularly is very motivating, and we've had so much more quality feedback by having it available

It is, unfortunately, where a lot of the people are and it makes your user base feel very "alive"