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So you're telling me that if companies want to optimize profitability, they’d release inefficient, bug-ridden software with bad UI—forcing customers to pay for support, extended help, and bug fixes?

Suddenly, everything in this crazy world is starting to make sense.

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Afaik, SAS does exactly that (haven't any experience with them personally, just retelling gossips). Also Matlab. Not that they are BAD, it's just that 95% of matlab code could be python or even fortran with less effort. But matlab have really good support (aka telling the people in charge how they are tailored to solve this exact problem).

Suddenly, Microsoft makes perfect sense!

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