Unlike others, I have only had good experiences with Airbnb, both as a host and as a guest. The platform has improved a lot in the past couple of years -- many small quality-of-life improvements for non-professional hosts to make things easier to manage, such as automatic pricing, automatic blocking of days to avoid back-to-back bookings (if you need it), instant booking but only for guests that match your criteria, templated instruction messages to guests, etc. etc. Customer support has been decent too, though I have also heard the horror stories. It's too bad they feel the need to turn it into an everything app, I can only imagine how great the platform could be if they just decided to be the very best short rental platform. For one, they could ditch Jony Ive's reworking of the review process in favor of something that actually solves the issue with rating inflation and differences in how people rate.