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Well that's just plain incompetent on the part of your vendor.

23.10 is not an LTS version and Ubuntu only provide updates for a short period of time (6 months or so after the next version is released), so the vendor should have upgraded it to 24.04 which IS an LTS version.

It's like you're complaining to Microsoft about a vendor giving you an old XP machine and that you can't update it.

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I think the more apt (pun not intended) comparison would be to macOS? Trying to install macOS High Sierra from the Internet without hackery will lead to "the recovery server could not be contacted" error message, because certificates have expired. Like if your Mac came with High Sierra and you want to do a factory reset.

Windows from that era still updates. Though up next will be expiration of Windows UEFI CA 2011 which will certainly lead to boot problems for some.

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