I loop through all Q&As at the end of the billing period and ask gemini if this users query was solved.

Something fair for customers, thats the goal. But right now my priority is seeing if anyone gives a f** about this to begin with.

Regarding hallucinations: It's not 100% solvable, but can be done pretty well in my opinion with prompting (aka only answer based on facts you see in the documentation)

P.S. if you have docs and want a more "live demo" you can sign up and just put in the docs url and you'll have a live demo without installing the script onto the docs site.