I wonder how many companies had this play out? IBM is another famous example of internal rot of engineering excellence in the 2000s as the business shell was gives fresh coats of paint and varnish.
We have AI. WE HAVE AI. Why aren't you using our AI?
What if we replaced our stagnating search with AI? Would you use it then? Please? It's AI, which is the future! We're so focused on AI we fired everybody that wasn't working on AI.
AI.