Hacker News Reader

In contrast in EU, I sent an email to my service to cancel and they forgot to cancel. I just sent them another email with proof of email and they realised they missed the old one and canceled retroactively and refunded money to my account.

View on HN

This has not been my experience cancelling eu services.

For example, in Switzerland you cannot cancel your landline or mobile phone subscription (at the two largest providers) without calling or chatting to customer support. They excluded "cancellation by mail/e-mail" explicitly in their terms of use.

I recently tried to cancel my landline and first they told me I could only cancel within 1 to 3 months up to the expiration, not earlier (which is clearly against any existing law).

Care to expand beyond a meaningless statement? What has your experience been?

Just that: my experience has been roughly the same in an EU country and the US: there was not some magical interface or customer-centric viewpoint the imbued everything by virtue of the EU.

I am in the EU.

Reply on news.ycombinator.com