We concatenated all our docs and tutorials into a text file, piped it all into the AI right along with the question, and the answers are pretty great. Cost was, last I checked, roughly 50c per question. Probably scales linearly with how much docs you have. This feels expensive but compared to a human writing an answer it's peanuts. Plus (assuming the customer can choose to use the AI or a human), it's great customer experience because the answer is there that much faster.
I feel like this is a no-brainer. Tbh with the context windows we have these days, I don't completely understand why RAG is a thing anymore for support tools.