* People complaining that the cafe wasn't as good as they liked.
* The fact that old people have signed up for a retirement village.
* The fact that some of them get confused and need help.
What's the evidence base here?
I think running a care home isn't a great way to make a huge profit.
What I think is more frustrating is that they aren't upfront about the costs; although I think many of the residents wouldn't live there if they were upfront about the costs, even though they can afford it.
Otherwise, it seems like some very basic reform about explaining costs is needed, and some reform to prevent episodes like the lady laying on the floor for 45 minutes.
> when he dies, the company will buy back his share from his next of kin for less than he originally paid.