Looking at the distance marker on the lower left of the map, her route looks to be about 10 miles. A 2-hour commute means she's moving about 5 miles per hour. This does not make sense to me - why would she drive? Why does she not bicycle or possibly walk?
It sounds as if the entire city has this problem in common, but nobody is interested in solving it, and most people view it as their own personal issue.
Is it more dangerous to walk somewhere, or to be stuck in traffic with your large asset? If crime is so bad, why do people feel safer in cars, if the car is constantly stuck in traffic? What's to stop a criminal from going up to a stopped car and mugging/kidnapping the driver?
You see a lot of people that share rides, but you have to live almost in the same street and work at almost the same place so it makes sense.
You could bike, but keep in mind that the city is very rainy, so it's not a solution for everyday. There are not many bike lanes in the city, and the few that exist are not on the most busy roads, so you actually have to bike way longer than 10 miles in that example. I would not bike in São Paulo on a day to day basis for that distance.
But robbers don't usually take cars, they rather go for wallets, watches and cellphones instead.
kidnaps are very common as well. São Paulo has what they call lightning kidnaps. The robber enters your car and makes you drive around the city cashing money out of ATMs and then they just leave. The banks have adapted to that, and if you take money from 2 different ATMs in a short spam the card will get blocked for a day or two. I was never kidnaped but I know at least 4 people who had.
http://farm4.staticflickr.com/3615/3399729832_330d4a5bed_z.j...
If someone lives a couple neighborhoods out of my way than no. That can easily add 30-40 minutes to my travel. So sorry pal but just can't do it. If it's on my way than sure it's possible. but otherwise it just doesn't work. The streets inside the neibourhoods are just as crowded as the highways and avenues or worse. And the city is just too much spread out. The chances of someone that works with you to live close by are slim in a city with over 11M people.