Oh my bad! I thought you were referring to having a high everyday email volume. We'll work on the importer at some point. Just focusing on other stuff right now. The idea is to make an importing API and let the community build the actual importers (after the reference one). Btw, have you looked at our API - http://developer.supportbee.com? Thanks again for spending the time to give us such detailed feedback. This is why we love HN :)