"I'm sorry you feel that way" is a canned non-apology, worse than a canned apology. At least a canned apology admits fault.

I wouldn't want to get into a call with someone with that attitude. If I'm quitting because no consideration was given to me or my work, and the first response I get shows no consideration to me, my work, or even acknowledge my list of grievances, a "quick call" is the last thing I feel like getting on.

In fact, even that word, "quick", is insulting, because there's no way this is getting fixed with a "quick" call. "Quick call" implies the grievances are minor. More insults.

1. Turn off bot

2. Revert bot's changes

3. Ask to have call for feedback, while expressing fault for deploying bot to prod without collaboration & conceding to making this bot opt-in

(They may not have power to do 1 & 2, but that's a sign of an org not empowering their support team)

The “right” response is owning your mistake, apologizing, rolling back AND talking face to face.

Patronizing “sorry you got your feelings hurt” responses are pretty much canned apologies.

No it's not! There's a support forum right there, use it. The only reason they want a call is because they want to try to grind down the volunteer while having everything off the record.

No, the right response was to talk about it before making the changes.

Talking face-to-face about what though? Apparently it's about "what you're struggling with", not "what we fucked up". There's a complete inability to admit any fault in this message, so the conversation is already primed to be bullshit. I would expect such a conversation to be a waste of my time and would never agree to it.