> This is horrifically patronizing after someone's volunteer work was effectively destroyed

This, 100 %.

"Your bot just destroyed 20 years of my work."

"Naaaw, sorry you feel that way! Let's hop on a quick call so I can explain to you why you're wrong, mkay?"

> It's one of those "they live among us" moments, where you realize that you're surrounded by psychopaths.

Or has this kind of corporate language/attitude become so common that people just gave up fighting it? If so, that's…terrifying.