Hacker News Reader

Comment by braiamp | Hacker News Reader

The problem here is that companies seems to not be the wiser to such tactics and creators are left holding the bag by such aggression.

View on HN

Content hosts are damned if they do and damned if they don't. If they take their time and are cautious with reports, people end up swamped with garbage that people complain about. If they try to be quick to clean up the garbage, some clean stuff get caught and people complain.

The only frequent obvious problem I see is Youtube not telling people why their videos get hidden or taken down or down ranked. Long time creators get left in the dark from random big changes to the platform that could be solved with an email.

In the olden days this would simply be solved by... having customer support befitting the size of the company. Of course nowadays that's "inneficient".

We have companies with billions of customers but smaller customer service than a mid-sized retailer from the 90s. Something is not right.

This is the problem.

IME it's especially bad with Admob. They've purposefully kept their email contact option broken for years and the only "help" you can access is from their forum, which is the absolute worst and never provides any meaningful resolutions. It's awful.

Companies listen to small claims lawsuits.

Google, Facebook etc does have support for some customers. If you have a $10m a year advertising account with them I’m sure you’ll have an account manager.

People posting on these sites as content creators aren’t customers.

What became of the old ruse of simply not listening to contents that one find objectionable? Now it needs to be nuked from orbit yesterday to make sure nobody's pure eyes glance at it.

The world got more connected and we all had to suffer the consequences of other people consuming propaganda, so we decided it should be banned, except for the ones who consume it, who decided the same process should be used to ban reality and only allow propaganda.

They are absolutely aware of these sorts of abuses. I'll bet my spleen that it shows up as a line item in the roadmapping docs of their content integrity/T&S teams.

The root problem is twofold: the inability to reliably automate distinguishing "good actor" and "bad actor", and a lack of will to throw serious resources at solving the problem via manual, high precision moderation.

The law doesn’t allow companies to do anything other than what they are doing.

Reply on news.ycombinator.com