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I don't know about their customer service but I have bought a few of their watches recently and they seem as good as ever. (Which is the reason I don’t know about their customer service, of course)

Still consistently better quality than 99% of the clones out there.

Extraordinary claims require extraordinary evidence.

It's a pretty ordinary claim, to be fair.

It's the first time I've heard of it, and I consider myself pretty plugged in when it comes to watch news.

Maybe he confused Casio with Seiko.

not true