Sorry forgot to mention B2B AI company. You need be mindful not built everything customers ask you to build. I'm talking about that, email, talking to customers I have no problem with that.
Did PG say to do that?
You are on YC and appear to be disagreeing with PG's "Do Things that Don't Scale" article: https://paulgraham.com/ds.html so people jump to conclusions even if you don't.