> > #1 is doable but would destroy our ability to combat fraud. "Here's how not to get banned next time" is not an email anyone in this space would consider sending.

> Just imagine laws would work that way.

This is how "tipping off" law often works in practice.

As a support agent you often lack full visibility into the treatment or history of the person on the other end of the phone, especially if they're a bad actor. You can't tell them what is or isn't fraudulent behaviour, or what might be construed as such.