Nah, they were always chasing flash. I enjoyed using their products circa 2015-2020, but man they really leaned into the Pareto Principle. Every feature had rough edges, and they didn’t invest much in polish.

It’s a tough trade-off for a small team competing with a behemoth, and I guess their success indicates that they played their hand correctly. If you are going for the enterprise segment then checking off the feature requirements can be more important than making each feature perfect.