Weeks.
They did not move mountains. It was a parade of apathy. As soon as they could flick pass me to WebSiteMovers, they did.
Your positive experience is every bit an emotional one as my negative experience was.
It really sucks that you went through this. I'm just suggesting that you refrain from the public flogging and find another solution. I'm not affiliated with these guys other than as a client and I can tell you that I respect what they bring to the market.
If you've spent more than a day in any online community you should have already learned that this, although it may not be preferable for the company at fault, is the fastest way to get something fixed or something changed.
It'd be irresponsible for Jacques to stand by silently and suck up all the time and money he wasted days after there was a great PR piece for WPEngine on the front-page of this site because it would lead to others having his issue which he could help prevent.
This is a community. It's not an advertisement source. People vote on things they find interesting and discuss them, it's not a place to only post positive things about up and coming companies and hide all sources of negative news.
You're advocating revenge. I'd just like discussions to be discussions. Not attacks.
The blog post read (to me at least) like an attack on a company with some obvious growing pains.
There are ways to write a complaint that doesn't involve pointing out Cohen's self congratulation. The way the post is ended wreaks of jealous hatred. That is not the way you constructively criticize.
It seems like he's spent an extended amount of time complaining to internal channels, and he just needed to let other people know about his experience of not receiving the promised levels of service.
Wait, what? Where? I saw nothing in that entire diatribe that sounded like a call to arms.
Especially given the content and tenor of their marketing.
Where else am I going to read this?