I think it is unfair to say that they are "blinded to the pain". They are well aware of it from what I've seen of the Dev discussions on Discord. But the vast majority of the devs are volunteers so they can only do so much so fast. There are also some very nice usability improvements as of late that borrow from other programs, like the Solidworks-style navigation settings and the on-screen draggers for pad / pocket / transform type operations. Yes there are tons of preferences and some of the defaults might not be great, but they've added a "Search Preferences" field to help sort through them all. Then there are issues like in the link below where the discussion of how to improve FreeCAD considers comparisons with other pieces of software.
https://github.com/FreeCAD/FreeCAD/issues/19440#issuecomment...
Another point I'll add is their creation of a Design Working Group to help sort through usability issues and generate a consensus for devs to subsequently implement.