I think HP was absolutely right in doing this. How many times have you opened a GitHub issues only to come back an hour later with "nvm I figured it out" and close it?
The hope is always that you figure it out autonomously.
The hope is always that you figure it out autonomously.
Charge callers some small fee and refund it if it was a real issue.
Instead of being actively hostile towards the naive idiots who gave you money for your junk of a product which you now refuse to even support.