>I suspect the story is entirely made up, based on that detail alone.

... why?

Google has a zillion employees and the story didn't even end altruistically on their side, what the fuck would the point of fictionalizing this encounter be? typing practice?

I get that it's kind of supposed to be an advanced jab at google "The world will end before you speak to a human", but cast the shade on the perpetrators rather than saying that the victimized side is lying.