I don't find it hard to believe that both can be true.
I don't want to have to commute to work by driving, but I do anyway, because there's no public transit to my work.
I don't want to have to use Gmail for my work email, but that's what work wants me to use, so I use it.
Some number of people are using ChatGPT just because somebody said, "You need to know how to use AI to stay competitive."
I'm not saying I agree or disagree with the sentiment, but I firmly believe both sentences can be true at the same time.