I have a hard time believing anything what's said in a blog post where a graph lacks axes labels/scale. It tells me that nobody who cares about correctness had any say on the content of the post. Maybe I'm being 8am cranky and pedantic, but I'm sticking with it.
> availability first, then capacity, then new features.
I'd love to experience first-hand a leadership team who says, "stop accepting new paying customers until we've got availability sorted out!"