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Comment by rogerrogerr | Hacker News Reader

Am I the only one who really doesn't care what kind of service I get on a plane? I don't drink alcohol, so I don't care about that. I bring my own water bottle, so I'm good on that. The little bags of pretzels are nice, but if they stood at the front and launched them out of a t-shirt cannon, I'd be good with that.

As long as the required crew of flight attendants doesn't assault me, I've never really got off a plane thinking anything at all about the service. Just "where do I need to go next" or "I'm glad to be home".

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When your flights are delayed/resechduled there is a world of difference. "Get in line" vs "you are already rebooked". (my Air Canada experince.)

> "Get in line" vs "you are already rebooked". (my Air Canada experince.)

Which of the two was the Air Canada experience?

"you are already rebooked" -- they were fab.

Dang no way? I had a terrible experience with them (tbf it was half a decade back at this point). We were in line to check in, something like 1.5hrs before a one hour flight. The line was agonizingly slow (only 2 of like 5 check-in counters were staffed), and when we got to the counter they said we were too late, missed the window for the flight. We only had carry-ons, were 3min late for their arbitrary window, and the plane still wasn't scheduled to leave for an hour or so.

We were clearly in line before their deadline, were certainly going to make it to the gate before they even opened for boarding, had no checked bags, and they made us buy new tickets. The cherry on top was that they ran flights every hour, so we bought the ticket for the next hour but the gate agent let us on the original flight we had- so they basically just forced us to pay double for our flight.

Same here for KLM.

SkyTeam in general has superb service. I have in the past decade flown Delta, Air France, KLM, and Aeromexico, and all have curbstomped my American Airlines and British Airways experiences.

The service on the plane isn’t a big deal, but in my experience strongly resembles the service off it.

Fair enough, I've been in those situations where the service on the ground side of the gate matters.

> I bring my own water bottle

Not arguing against your point, but it astounds me how many airports do not have water-bottle refill stations. My home airport (SFO) does, but many in the US still do not. I feel like that sort of thing should be legally mandated, given we're not permitted to bring water through security. The paltry amount of water they give you on the flight (and at times of their choosing, not yours) is not enough to rehydrate basically anyone.

You can ask them for more, and at a time of your choosing.

It's good that you don't care, and that you can self selected into getting the cheapest fare possible. The market works.

Honestly I kind of liked Spirit because the snacks aren't free. When it's snack time, I don't have to wait 45 minutes for the cart to get to me because it's not stopping at every row. And it doesn't bother me to spend $4 on a snack because I already spent so much less on the ticket.

But I guess I also don't fly much, and I never had to deal with delays or rebooking with them.

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