I think you are right. But I also know what it's like to be on the other side of it. Taking it personally isn't the big issue.

Instead of celebrating a release the top comments are things like "this one thing doesn't work therefore trash, and unusable". Which reads like coercion for the devs to go spend a bunch of time and prioritize their life to satisfy someone at the free all you can download buffet.

The thing that sucks about it is. The devs will go fix that thing. Make a new release. Then the top comment will be some other bug, because all software has them. Then if there are no bugs it will be something else like the devs cousins dogs affiliation the the neighborhood cat. It just gets old to me.