This is great. Makes me proud to be a Rackspace customer.

> While nothing short of eliminating software patents will satisfy us [...]

This seems to be a surprisingly mainstream view in the (software) tech world. I've yet to hear an argument for total abolition that addresses the impact of such a change outside of software tech realm. For all the bad the patent system does, I'm glad that medical breakthroughs are disclosed and protected (for a limited period) rather than locked up a la the Coca Cola recipe.