Is it common for providers to charge for emergency service access? I thought this was a given.
Is it common for providers to charge for emergency service access? I thought this was a given.
Since my local police department has no direct dial number, non-emergency calls are routed through 911; that's pretty unusual, but I don't want to pay $75 to call police non-emergency, so I pay the $1.50.
I've never seen emergency calling broken out on my bill from an ILEC though.
There should be a local PSAP ("public safety answering point") forwarding number available somewhere. Your E911 provider will have that information buried deep within itself, since it has to know where to physically route your call.
Have you tried reaching out higher up to say your local sheriffs office to see if you can get the local PSAP number?
I'm kinda annoyed NENA keeps this gatekept slightly. https://www.nena.org/page/PSAP_Registry_home
Also have had to make a few calls to the fire department, 911 is more convenient, but I could find another number if I was going to pay $75.