I don't know what happened in this case, there's a chance it wasn't Google's fault but it doesn't matter, Google already lost all benefit of the doubt long ago.
Nobody doubts Google's engineering ability. It's their soft skills that are lacking. Google is culturally unable to understand the concept of customers.
That is a huge problem at Google: "we're google; we know what you want and need better than you do." That and an unshakable confidence in their own infallibility.
When I was there, I remember saying, "we do some cool stuff, but always remember that hubris is the death of empires."
The product is great. However I have GCP blacklisted because it's basically a vending machine. If your drink gets stuck in a vending machine all you can do is hit it hopelessly.
If I have a problem on AWS I'm fairly sure I can talk to a human and resolve it. As GP mentioned AWS support is pro-active and will even reach out to you of their own initiative. This gives me a warm fuzzy feeling.
Amazon understands that cloud services are a trust-based business. Their customers trust them with the power of life or death over their business.