Amazon, from my personal experience, is average. For example, one of their products used an official picture that was different from what they sent me. The customer service agent basically said I had to CAREFULLY read the fine print and the picture was wrong. Yes, the company which invented "One Click Shopping" wants you to carefully read the entire product description for a common product while if I go to Wal-Mart for the exact same thing I can immediately see what I'm getting. I got the issue resolved but it wasn't an enjoyable experience with them making them making me feel like this was completely my fault and they were faultless and doing their best to avoid resolving any problems. Which, from my experience is - average.