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> eg: if my booking is wrong, they will cover the cost and compensate me

That would be nice, but it's the wrong angle. The reason people like real secretaries is not because somebody is compensated when things go wrong. It's because things don't go wrong. I don't use this thing if I need to fear things go wrong, even if I'd be compensated.

Maybe it would provide the right incentives for the companies though.

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Surely, if the compensation was high enough, you'd be like, "Sure, I'm happy with that outcome." And then, if the AI company thinks they have a low enough failure rate that the expected cost of paying out the compensation still lets them make a profit, then they could make that promise to all customers.

Though a compensation that high sounds like it would invite fraud, where the customer would be glad to have something go "wrong" and get a fat check. Not sure if that's a solvable problem.

they are literally burning billions of dollars and can presumably keep doing this for a while. Taking a trivial amount of additional financial liability to launder their reputation wouldn't meaningfully improve things.

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