If an IT department doesn't appear to be slacking off it is doing a poor job. It's much better to pay someone who prevents fires and sits around appearing to not be doing much, than a team constantly running around putting out fires that are costing a tone via lost productivity but look really busy.

I imagine scientific inspiration/insight comes in flashes. The ability to be honest in the job/what is going on/realistic is going to get much better results long term with better mental health, and trust making better internal dynamics.