This is among the fields I do think AI can help. If you haven't tried it, ask your bot what your MBTI is, and it's surprising accurate.
Right, do you mind expanding on this? I'm curious but I struggle to understand. Maybe if you have an example that might help.
However, the way I think about it is that people respond better to different way of communication, and knowing a person's preferred styled of communication will be helpful in helping a person open up and get to the root of issue.