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Because they've been told that they're paying a premium for Apple products because they'll have a better experience.

In other words: Apple is held to a higher standard. (Or Apple purport to hold themselves to a higher standard.)

Are you seriously saying you've never heard any of the voluminous complaints about Dell over the years?

If you're talking about small-time bitching in forums, then probably, but when's the last time someone's blog post about a defect on their Dell is considered newsworthy?

Apple's successes and failures often make the news. How is that the fault of anyone frothing about their complaint?

Temper tantrums only feel good if people are watching you.

This is a good point.

Few people complain about Sony laptops because few people buy them.