Probably true, but maybe you should also ask them how much they would be willing to pay to fix that. I guess it would be less than $100 for the lifetime of their device.
If you don't think people are willing to pay, phrase it as $100 more for software and $200 less for hardware with better overall performance.
The problem is that hardware performance is easy to upgrade and software performance isn't.
Clearly at least $100 (not adjusted for inflation) based on trends from 1990-2015.
Peoples primary reason for upgrading computer was better performance for years, after all.
> the reason nobody offers better software is that people don’t want it enough
Whether or not people 'want it enough' has very little to do with whether something actually occurs.
> average user is a little bit annoyed from time to time but not enough to actually care
When you buy software to do some task, you have a lot fewer choices, they differ wildly in other features, and it's unclear which ones perform well.