I wish you were right.

My ISP (Time Warner Cable) is basically openly hostile towards its customers and can afford to be since it has a de facto monopoly position where I live. I'm pretty sure this Netflix report will do nothing to get them to fix their many, many problems.

I'm very hopeful that in the long term Google Fiber will make a big impact on the ISP landscape here in the United States, but I think it is going to take a very long time and the entrenched players are going to have to be dragged into the present kicking and screaming (and lobbying) and Google is going to have to expand a LOT more before the other guys start making real changes.

The FCC did a study that called out ISPs for not providing the bandwidth they promised and a year later it was mostly fixed. So in some sense this kind of data does embarrass ISPs into improving; OTOH they already improved and it's not clear how much more they're willing to invest.