When did the offshoring happen, because Microsoft has been bad for a long time. Even in the 90s there were so many BSODs.
I think the worse thing here is all the subtle breakages and inconsistencies in Windows, as well as in the MS Office suite of products, constant redesigns of things that worked, adding layers upon layers of "make-up" on top that obscures functionality, etc etc.
Not the first gui.
Not the first web browser.
Not the first spreadsheet/word processor/slideshow.
Edit: I’ll give credit, NT is good kernel, and had some novel qualities.
It's a far cry from the current chaotic chimera of elements and themes that make up windows 11.
Microsoft tried to do everything for better and worse on wildly varied commodity hardware.