Try listening to somebody and merely repeating the literal words that they say. I guarantee you, most people can't even reproduce two or tree sentences correctly. And I am not even talking about understanding the words, just the literal reproduction of them, copy-pasta. Humans just can't do it, we are not good at it.
Talking to an AI about your problems is a bit like talking to yourself, but with the added superpower of hours of google searches compressed in seconds. Of course it is dangerous and incomplete, but in a way it also beats talking to humans if you know what you are doing and are looking to and able to solve your problems yourself.