It makes every sense. andsoitis claimed that the process is optimised for "greater good". My observation is that it is not. It is optimised for profit. That's it.

If there were some change they could enact which improves the "greater good" (whatever that is) at the cost of profit, they wouldn't. Simple as that.

> or need assistance first

yeah. Like a grandma with a tenuous command of the language and four kids. :)

> thereby creating the issue described in the OP.

I'm sure a fictional airport organised by other principles would have other problems. Doesn't change a bit that the current airport you can experience is optimised for profit, and not for "greater good".