The biggest downside of voluntary working at a repair cafe are a certain type of people. I've heard things like "You should do this more often" (in a way of once a month isn't a good service), people act like it's a free service, where they can bring stuff and come back later to pick it up again.
But really: Most people are really sweet and it's fun to figure out what's wrong and in best case fix it. Some people are already happy to know that they at least tried or what they have to do to fix it later on their own. Sometimes you also get the chance to explain that people have to be more careful about their devices. Once I had a 3 year old vacuum cleaner with so must moisture that the carbon brushes were stuck because the frame oxidized. Or another vacuum cleaner that was probably used outside with very rough dirt. The hose was clogged because of a stick and a mixture of leaves and dirt that pilled up.
It's a fun job and making people smile makes me happy too