> ...lossy UDP
All networks are lossy, and all transports. The difference between UDP and TCP based transports is who decides how to handle it. With UDP the application developer decides; with TCP (and QUIC) the protocol decides. More and more projects are taking-on the reliability decision, for a lot of reasons that trace back to this difference.
> ..some random guys on the Internet
Essentially; and that's how everything starts. We've been in production since early last year and have maintained >99.99% availability. We're a certified partner with AWS, and have "qualified software" (it passed their security review), and our security posture report is available from AWS Marketplace. We aren't SOC-2 audited yet because we want to do it right rather than pay for a rubber-stamp report, and that takes time and a lot of money.