They cannot make user and customer focused software. They cannot make user and customer focused hardware. They do not care about customers.
Although I guess they have proven to be okay at data centers.
What should the Xbox be if Microsoft was a competent organization, like half of what apple is? And I'm not an Apple fan by the way
- since they have a monopoly of PC gaming, much to the pain of PC gaming users, that should afford them the ability to effortlessly Port x86 base games to an x86 gaming console platform
- because of their extensive relationships with PC hardware manufacturers, it should afford them the ability to produce a very powerful but cost-effective gaming platform
- Maybe even since steam runs primarily on x86, Microsoft could have partnered with steam to get their games onto that platform relatively seamlessly
- The PC gaming has several decades of dos and windows games that could have been updated, remade, or the like, so there should have been a wealth of ip available to them
- and with good coordination, should have been able to bootstrap dozens of software gaming studios to make actual good games exclusive to their platform
Well Microsoft succeeded at some of this. They did not succeed to the necessary degree, especially with treating their own custom games