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I had the same issue with my Galaxy S3 where trying to get my dad to understand how to use Google+ hangouts for video conferencing was very hard.

Having the hangouts be part of the Google+ infrastructure is hurting it's uptake because most people see Google+ as something they don't bother using because they're on Facebook instead.

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Google could do a much better job integrating Google Talk video or Hangouts in Android, and VOIP in general, the way Apple has done with Facetime.

But either they don't care that much about it, or they are afraid of the carriers reaction - but they really shouldn't be. The users should always come first.

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