That's okay, though. Agents are an abstraction no one will really need to understand. They will still benefit from it when they press a button to 'do the thing' which previously required a human.
Yes, I just think there is a huge mental barrier that will gradually have to disappear through slow diffusion of information. People think it's too complicated, it must be hard to use since it's a complex technology etc. etc. So even when we reach the stage that it would be easy to use, many will just not even try or know about it.