Does the best online shopping experience on the planet normally include routinely shortchanging customers on their refunds for close to $1bn?
https://finance.yahoo.com/personal-finance/banking/article/d...
I posted it twice, but duly noted that reaches your personal threshold for defining spam.
> The law suit is clearly about mistakes in the return process over 9 years claiming to account for 600 million dollars in returns.
Maybe you should have actually read the article first, where it quoted the total settlement topped $1bn. The proposed figures were $1.1bn using Amazon’s own estimates, whereas an objector in the case proposed closer to $1.5bn.
> Amazon does 600 billion a year in revenue. So 600 million over 9 years is a fraction of a fraction of a percent. Hope that helps.
Right. And how would their AWS, subscription, advertising, licensing, or third-party seller revenue be relevant here exactly? Why should their worldwide revenue be considered when this is a US only settlement? In fact, why would revenue be relevant at all here? Unless your point is that the figure is so insignificant for Amazon that consumer rights and stealing over $1bn from customers shouldn't be a worthwhile consideration? In which case I agree.
Hope that helps.
I returned two products, got two different return codes, was supposed to send each back separately.
During the return (it was a Kohl's return), I forgot about the two different codes and gave both items to the clerk, who then packaged both items with only one code.
I got credited for the first item a few hours later. At that point, I realized my mistake of packaging both in the same return, but thought it was a lost case and chalked it up as a loss.
Imagine my surprise when, a few weeks (!) later , I got credited for the second return as well. How did they figure that one out? I don't know.
The most amazing customer service, where I did not even have to mention it and the error was still rectified.
Good for you, nice anecdote. Whilst we are sharing, I've calculated Amazon have stolen close to $20k of my money which I am hoping to recoup through this lawsuit alone. Happy for you though.