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Comment by markdown | Hacker News Reader

US customers are nuts. I recently heard from a vendor (small business) that someone demanded a refund because they didn't like the taste of the beverage they bought. That's not the crazy part. The crazy part is that the vendor refunded their money instead of laughing them out the door.

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You think people are supposed to be forced to accept things they don’t like or are unhappy with as customers? Let me make sure I understand: if you go buy a sandwich, and it tastes so bad you can’t even eat it, your answer is, “aww shucks, they got me again, I should lose money!”

…and are not only “okay” with that, but enjoy it so much as to go online to ridicule others who don’t do the same? Weird.

How bad can a sandwich even taste that you can't eat it? As long as it's safe to eat and the same product as advertised I don't know why a shop should refund.

Any customer could return their half eaten sandwich and get all their money back. I can't go to the cinema and decide I don't like the movie after 10 minutes to get my money back.

Here is an example: my wife purchased a drink product and the product she received tastes strongly of chemicals to her. She has no way to know if that is because the company made a mistake. Do you think it is her responsibility to throw away money when she cannot consume a product that tastes of chemicals? “Too bad you don’t like the taste, you shouldn’t have tried us, pick a different brand next time!” Don’t think I’d be interested in being a customer of a company that agrees with you.

> How bad can a sandwich even taste that you can't eat it?

I bought a ham sandwich at a convenience store one time.

Got in the car, started to peel back the plastic. The ham was green.

Bright green.

Went back inside, tried to explain and get a refund. Store clerk initially refused.

After a brief explanation of economics, he agreed, refunded my money, and then put the sandwich back in the cooler to resell. {facepalm}

Welcome to Earth.

That's a different matter altogether. The food is bad, get refund.

But if you've never drunk Fanta Blueberry before and you try that new flavour, you don't get to ask for a refund because you decide you don't like it and prefer the original orange flavoured Fanta.

So not the scenario proposed at all. Word

Did you call the health inspector to revoke their food license?

No, I did not. I probably should have.

The bottom of package had like 5 of those little price tag gun expiration date stickers on it, stacked on top of each other.

Inspector Clouseau could have solved the case.

> I can't go to the cinema and decide I don't like the movie after 10 minutes to get my money back.

you, uh, typically can? not every theatre will comply but many will. I don't think you're understanding the concept here.

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